Refund policy

Return & Replacement Policy:

At Deep Rooted Herbals, each product is handcrafted with care and intention. Due to the nature of our products, All sales are final and we do not offer refunds.

We only accept returns or replacements for items that arrived damaged, including:

  • Broken or leaking products during shipment
  • Damage caused by extreme weather exposure during transit

If your order arrives damaged, please contact us at deeprootedherbals@gmail.com within 48hours of receiving with: 

  • Your order number 
  • Clear photos of the damaged product and or packaging 

Once approved, we will happily send a replacement of the same item at no additional cost. Refunds are not issued

 

Please note:

We are not responsible for damage caused after delivery due to improper storage or use.

Minor melting or texture changes due to weather exposure are natural and do not affect the product quality. 

Thank you for supporting our small-batch process and understanding our commitment to intentional mindful care.